The eSIM (for "embedded SIM") is a SIM card that is already built-in to your smartphone or tablet. Unlike a traditional SIM card, it does not need to be inserted or removed from your device.

You can opt for eSIM in the following situations:

• a change of SIM card if you are already an Orange Luxembourg customer

• a change of operator while keeping your number

• opening a new line

Not all devices are eSIM compatible. We invite you to consult the list of eSIM compatible mobiles and tablets before opting for the eSIM option.

eSIM is activated remotely by scanning a QR code. For more information, please consult the section dedicated to the activation of your eSIM.

You must first request an eSIM from our teams by visiting your favourite Orange shop or directly on our online shop orange.lu. 

Once the request is made, you will receive a QR code that you will have to scan directly from your mobile while connected to Wi-Fi. To do this, go to your cellular data settings, and add an eSIM card. Then click on "Add" and that's it.

The Dual SIM allows you to combine two numbers on one device. This means you can carry your personal and business numbers or two numbers from different countries on the same device. 

It can be presented in two ways:

• Your device has two SIM slots: you can insert two standard SIM cards and have two numbers simultaneously

• Your device has only one SIM slot and is eSIM compatible: you can insert a standard SIM card and activate a second number via an eSIM

Not all devices are Dual SIM compatible. In order to know the compatibility of your device you can refer to its technical specifications or consult our list of eSIM compatible devices.

CAUTION: portability is only possible from an operator other than Orange (e.g. Post, Tango) to Orange. If you already have an Orange line, go to your Customer Area or call our customer service to manage your offer.

Have you decided to subscribe to an Orange Luxembourg offer?

Good news: you can keep your old mobile phone number while changing operator.

To make your portability request when ordering online:

1. When adding the package to your basket, select "Keep my current number".

2. You will need to fill in the following information:

• Your current telephone number, which you wish to keep

• The name of your current operator

• The desired portability date. A minimum of 5 working days is required after the date of your order.

• Your current SIM card number (ICCID number)

The ICCID number consists of 19 digits. Here's how to find it:

iPhone:

1. Open the Settings application

1. Navigate to General > Information. The number is at the bottom of the page.

2. Hold your finger on the number to copy it. Then simply paste it into the "current SIM number" field.

Android: please note that the path to follow may vary slightly depending on your phone model.

1. Open the Settings application on your phone.

2. Navigate to "About" or "Information" depending on your phone, then "Status"

3. Then select "IMEI Information".

4. Your ICCID number will be displayed on the page.

You can' t find this number or it is not 19 digits long? See below:

On the back of your SIM card: you can also remove the SIM card from your phone. The 19-digit ICCID number should be printed on the back of the card.

You will receive your order within 2 working days.

While waiting for the portability date, you can already use your new Orange line with a temporary number that will be automatically assigned to you.

You can also go to your nearest Orange Luxembourg shop or contact our Customer Service.

Our shop advisors are at your disposal for any questions about the configuration of your device.

Our online configuration tool will take you through the steps to easily set up your device. Simply select your smartphone or tablet model and follow the instructions. 

You can also subscribe to the Orange Tranquility option to have an Orange salesperson configure your new device directly.

With Orange, you can buy the smartphone of your dreams without paying for it in one go, thanks to the Mobile Advantage.

How does the Mobile Advantage work?
Prefer not to pay for your smartphone in one go?
Spread your payment and balance your budget while benefiting from a very attractive discount if you combine it with an Orange subscription.

The payment process is as follows:

1. Choose the smartphone you like

2. Choose your mobile plan and benefit from a reduction on your smartphone (which will vary depending on the chosen plan)

3. The remaining amount will be split over 24 months. This is the Mobile Advantage. It allows you to pay the price of your cell phone over 24 months at no cost

What are the benefits of the Mobile Advantage?

1. You don't have to pay a large amount at once to get the smartphone of your choice: you pay it in monthly installments

2. You benefit from this advantage with no fees

3. You receive a discount on the price of your smartphone thanks to your subscription with Orange

Our advisors answer your questions instantly by chat, email, call or video via our Orange With You service.

Chat directly with our advisors in the Chat menu at the bottom right of your screen or access all Orange With You services.

Orange Luxembourg redeems your cell phone as a voucher and lets you save up to 400€ on your new smartphone.

3 easy and quick steps for your mobile buyback:

1. Estimate the trade-in value of your old phone

2. Go to the shop to select your new phone

3. Buy your smartphone and the package that best suits you

Learn more about Orange Reprise