Tips on how to make good use of digital technology

In our society, not having access to digital tools can quickly lead to a form of social exclusion. Orange Luxembourg wants to reduce digital inequalities by facilitating access and mastery of the various digital tools in Luxembourg. In order to provide the best possible support to those who need it, the Orange Luxembourg teams offer permanent assistance in stores.

Guaranteeing digital access for everyone does not only mean providing a quality landline and mobile network. It also means supporting the adoption of digital terminals - smartphones, tablets, computers, etc. - by accompanying their appropriate use.

For people who were born with new technologies, learning digital is easy, almost instinctive. But for the rest of the population, mastering digital tools requires a more or less long learning process. Many users find themselves confronted with problems that seem unsolvable: difficulty transferring data from a SIM card or from one device to another, connection problems linked to the loss of a password, etc.

Offer advice to each client

In a world where digital services are growing, it is increasingly rare to be able to count on the assistance of a flesh and blood person when dealing with a problem of this kind.

To enable the less digitally literate sections of the population to use the full potential of these tools, Orange Luxembourg offers permanent assistance in store. Whether it's a problem with a SIM card, an account connection, a password... the Orange Luxembourg teams are there for everyone to help you continue to enjoy your device.

11 stores, 40 employees

To take advantage of this free service, all you have to do is visit one of our 11 stores across the country. There is no need to make an appointment: the 40 employees of these shops are at your disposal throughout their working day to solve any problem related to your device.

In addition to this assistance in case of problems, the staff of our Orange Luxembourg stores are obviously there to advise you on the choice of a subscription, a smartphone or another product in our range.

A wide range of products

The devices offered by high-end brands are traded for significant sums of money, making them not necessarily accessible to all, so it is important to offer more affordable alternatives.

In order to make digital technology available to as many people as possible, Orange Luxembourg offers a wide range of products. In addition to the premium models that are popular with the most demanding users, we also offer less expensive devices that provide excellent value for money.

Our subscription formulas spreading the purchase price of the device over several months, or the possibility of acquiring a refurbished smartphone, are other ways to allow everyone to equip themselves with a high-performance smartphone.

To combine ecological and economical benefits, Orange Luxembourg stores also offer to collect your old smartphone and receive a discount - up to 700 euros - on your new device. 6,000 smartphones have already been recycled through this operation. In addition, to support local associations, Orange Luxembourg donates several dozen smartphones to Luxembourgish associations each year.

Do not hesitate to come and see us in store or to surf on our website to learn more!