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Orange Luxemburg Improves Home LAN Experience with SoftAtHome’s Technologies

Soft at home
Press release

October 9th, 2023 - 6pm

Operator launches a Wi-Fi 6 offering to leverage upcoming fibre deployments.

Operational teams will use SoftAtHome’s analytics product Eyes’ON for improved customer care and home experience.

Paris, France – October 3rd, 2023 – SoftAtHome, an independent software company for broadband, video, and analytics, announced today that its products Wifi’ON and Eyes’ON are powering the new Orange Luxemburg Fibre-based Livebox and Wi-Fi booster. Deployment of the new Home Gateway and the repeater is scheduled for the second quarter of 2023.

With the continued deployment of Fibre and the launch of this new high-end device, Luxemburgers can enjoy next-generation Wi-Fi services thanks to the recent Wi-Fi 6 standard's higher performance, combined with GPON-based fibre technology. The fibre based Livebox, now available on the market, offers faster Wi-Fi with over 3 Gb/s. It also brings improved security, parental control, guest Wi-Fi, and an optimised Quality of Service. The new Livebox has an exclusive 4G backup mode for Luxemburg.

SoftAtHome’s Eyes’ON monitoring solution monitors the new fibre based Livebox Wi-Fi boosters. Eyes’ON for Fixed Networks gathers and analyses data with AI and machine learning. It delivers compelling recommendations to improve the customer experience at home. The solution also examines the customer’s environment to provide diagnostics and guidance so hotlines can act more rapidly and efficiently.

“We always want to improve our customers' Internet experience”, said Corinne Lozé, CEO of Orange Luxemburg. “For this first launch of our fibre based Livebox and Wi-Fi booster, we relied on SoftAtHome’s teams to deliver robust technologies in record time. The results are great as we can now offer faster Wi-Fi with over 3 Gbps and a full analytics solution to deliver our users the best Quality of Experience.”

“After France, Poland and Spain, we are proud to play a key role in the launch of Fibre Livebox and Wi-Fi booster for Orange Luxemburg,” said David Viret-Lange, CEO of SoftAtHome. “With these new devices integrating our latest software technologies, end-users will enjoy the best Wi-Fi and broadband experience. Thanks to Eyes’ON, our analytics product, the operational teams, at the operator level, will see their day-to-day tasks made easier.”