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What should I do if the 4G on my Homebox is not working?

If your modem is no longer connected to the internet:

Restart the modem and wait a few moments for the network connection to be re-established.

 

If your connection has become slow:

Check that you have not used up your entire Orange HomeBox package in a few clicks:

To do so, you can log in to your Orange Customer Area.
You can also log into your modem's administration interface to check if you have received a notification:

  • Open your usual internet browser (from a device connected to the Home Box).
  • Type in: http://flybox.home
  • Type: admin / admin
  • Then go to the SMS tab

If after these checks your connection problem persists, contact our technical team.