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How do I cancel my plan / contract?

You want to cancel your plan or contract? Here is how to proceed:

  • You want to cancel your mobile plan
    • Send an email to clients@orangeluxembourg.lu
    • Or send a registered letter to:
      Orange Communications Luxembourg S.A.
      Customer Service
      8 rue des Mérovingiens
      L-8070 Bertrange
  • You want to cancel your fiber contract
    • Send a registered letter to:
      Orange Communications Luxembourg S.A.
      Customer Service
      8 rue des Mérovingiens
      L-8070 Bertrange

On the date we receive your request, your cancellation will take effect 1 month later (or on any other date you specify).

Only cancellation requests sent by post are taken into account for fixed internet offers. More information in our GTC.