How do I cancel my plan / contract?
You want to cancel your plan or contract? Here is how to proceed:
- You want to cancel your mobile plan
- Send an email to clients@orangeluxembourg.lu
- Or send a registered letter to:
Orange Communications Luxembourg S.A.
Customer Service
8 rue des Mérovingiens
L-8070 Bertrange
- You want to cancel your fiber contract
- Send a registered letter to:
Orange Communications Luxembourg S.A.
Customer Service
8 rue des Mérovingiens
L-8070 Bertrange
- Send a registered letter to:
On the date we receive your request, your cancellation will take effect 1 month later (or on any other date you specify).
Only cancellation requests sent by post are taken into account for fixed internet offers. More information in our GTC.