Warn Ok Error 5G Reconditionne Double SIM eSIM Filters Close Call Arrows circle Phone Phone Black Sim Card Delivery Payment Card Delete Accessibility Location Pin Orange Phone Orange Mail Orange Contact Trash File document Live chat Orange Shop Orange Mobile Arrows transfers

What to do if 4G or 5G is not working?

  1. Check your consumption on your online Customer Area or your SMS notifications. It is possible that you have used up your entire monthly mobile internet volume.
  2. Activate your 4G or 5G option on your smartphone in the settings. It is possible that this has been deactivated by mistake. You can also try to deactivate and reactivate it.
  3. Switch your phone off and on again to activate the automatic configuration of your device.
  4. Test your SIM card in another mobile phone to see if there is a problem with the network or with your device.
  5. Check the network settings of your mobile.  Depending on your smartphone, go to Settings / Cellular data or Settings / Mobile networks. The connectivity options must be activated for domestic and international use.