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What do I do if I have lost my PIN code? How do I find my PUK code?

  • You can't remember your PIN code but you remember your PUK code? 

In this case, we advise you to enter the wrong PIN code 3 times. Then the device will ask you for your PUK code. You will be able to choose a new PIN code that you will remember.

 

  • You have lost your PIN code and also your PUK code?

You can find your two codes directly from your Customer Area. To find them, click on the "More" button on the insert associated with your line, then click on "Device and SIM info" and finally on "Display code".

You can also contact us at 800 61 606, we would be delighted to hear from you and provide you with our assistance.

 

Good to know: 

After 10 wrong PUK codes, your SIM card will be permanently out of service and will have to be replaced.